Hassle-Free, 30-Day Returns
Your satisfaction is what matters most. If your purchase isn’t quite right, we make the return process simple and free.
- How long do I have to return an item?
You have 30 calendar days from the date you receive your order to initiate a return.
- What condition must the item be in?
Boots must be unworn, unwashed, and in their original condition with all tags attached and original packaging intact. If your item arrives with a manufacturing defect or quality issue, please contact us immediately — those returns are, of course, covered regardless of wear.
- Who pays for return shipping?
We cover the cost. Returns are completely free with no restocking fees. Once your return is approved, we will email you a prepaid return shipping label.
- How do I start a return?
Email us at info@irishsetterrboots.it.com with your order number and the reason for the return. Our support team will send you the prepaid label and further instructions within one business day.
- Where do I send returns?
All returns must be shipped to our returns department at:
209 James Ave, Burlington, VT 05408, United States
- When will I get my refund?
After your return arrives at our facility, please allow 1–2 business days for us to inspect the item and process the refund. The refund is issued to your original payment method. Once processed, it may take an additional 7–10 business days for your bank or card issuer to post the credit to your account.
We reserve the right to refuse returns that do not meet our policy conditions. If you have any doubts about eligibility, just reach out before shipping anything back.